Walk and Travel Terms and Conditions

Terms used
Prices
Delivery
Our Aims
Who will be delivering my parcel?
What happens if I'm not there when it is delivered?
Collection of goods and personal visits
Delivery costs
Orders
Payment Methods
Returns, Exchanges, Refunds
Walk and Travel 'Be Delighted' policy
Lifetime Warranties
Returns Postage
Returns Address
Products and Content
Privacy and Security Policy
Feedback and Complaints
Copyright
Safety Warnings
Company Details

Terms used

We and us is used to mean ‘Walk and Travel Ltd’
The company is used to mean ‘Walk and Travel Ltd'
You is used to mean ‘the Customer’, the person that is/has placed the order

Prices

Our prices are correct at the time of publishing to the Web and the price you see on the Walk and Travel website is the price you will pay except where there has been an error in the data entry of the product price. If this happens you will be notified within 12 hours of us receiving your order of the correct price, whereby you will be given the option to cancel the order to continue the order - please note you will have to re place the order.

Delivery

Our Aims

Walk and Travel aim to dispatch your order on the working day following receipt of your order. If there is a delay to this you will be notified within 24 hours and given the option to cancel or proceed with your order. You will also be notified of the expected time the item will take to be despatched. Please note that during busy periods, such as Christmas and Sales please allow slightly longer.

Who will be delivering my parcel?

Walk and Travel will generally use:

Royal Mail First Class Post for most items.
Royal Mail Parcel Post for larger items and heavier orders such as tents, rucksacks, sleeping bags or a large amount of goods, please allow up to 6 working days for delivery.
Royal Mail First Class Recorded Signed For Delivery. Royal Mail quote that most First Class Recorded Delivery items are delivered the next working day.
Special Delivery Next Day Delivery: Guaranteed next day delivery before 1pm to 99% of the UK. Please note that the maximum weight for delivery on this option is 10kg. Orders over 10kg will use a courier. Please note that with Special Delivery Next Day Gurateed Delivery we do not dispatch until the next working day following receipt of your order.

Please note that some of these delivery methods will require a signature on delivery. Walk and Travel are more than happy to dispatch to BFPO addresses and other overseas addresses. If you require these services please email info@walkandtravel.com for delivery times and costs.

What happens if I’m not there when it is delivered?

If you are not there when the goods are delivered our delivery partner will leave a card for you to arrange to the collection or re-delivery of the goods. If you don’t collect the good within the specified period they will be returned to us.

Collection of goods and personal visits

Walk and Travel are more than happy for you to collect your goods, or come round to our premises to personally select and buy with advice from one of our experts. If you wish to use this service please email info@walkandtravel.com to arrange this. Equally we are happy to come to you if you are a club or society and bring along a selection of our goods to be browsed through and discussed. If you wish to use this service please email info@walkandtravel.com

Delivery Costs

Walk and Travel want to make your shopping experience as quick and easy as possible. Because of this we offer 3 levels of shipping and costs:

Orders up to £50 postage and packaging will cost £3.00
Orders over £50 postage and packaging is FREE
Special Delivery (before 1pm next working day) £10

Please note that all orders should be despatched the next working day after receiving your order.

For any other delivery options you may require please email infor@walkandtravel.com. Walk and Travel Ltd cannot deliver to hotel accommodation addresses or PO Box numbers.

Orders

Payment Methods

Walk and Travel are pleased to accept the following means of payment:

Visa
Delta Electron
MasterCard
Switch
Maestro
Cheque – with orders received by post (note: goods will not be dispatched until the cheque has cleared)

Sadly we cannot accept:

Diners
American Express

All transactions are done in GBP (Pounds Sterling)

Returns, Exchanges, Refunds

It is the aim of Walk and Travel to deal with all returns, whether faulty or not wanted in an efficient manner. We will email you to confirm receipt of goods, and actions carried out. We aim to deal with all returns within 21 days.

Walk and Travel ‘Be Delighted’ policy

Walk and Travel want you to ‘Be Delighted’ with your purchase. If for any reason you are not, and the goods are not faulty, please return them to us in their original packaging, with all labels attached and information guides included. The items must un-used and in a re-saleable condition. This needs to be done within 21 days of the date of dispatch from Walk and Travel and include a copy of the receipt. We do not refund your postage costs of returning an item to us. Please detail why you are returning the items so that we can use this to develop our levels of customer delight. Please note that any products sent as promotional gifts are not covered by this.

Walk and Travel may send you an email after despatching your goods to ensure that that you are delighted with your purchase.

Faulty products Your products are covered by a 12 months guarantee from time of purchase. If there is any problem with the item caused by a manufacturing defect or a defect in materials please return the item to us. Items need to be received in a dry and clean manner for Health and Safety reasons, if this is not so the items may be returned to you with no action taken. When we have received the goods, we will make a decision as to whether they need to go back to the manufacturer for inspection or whether a full refund will be made or replacement goods provided. Please indicate if would rather a refund or replacement. This excludes faults caused by accident, neglect or mis-use.

Lifetime warranties

Some Manufacturers offer a lifetime warranty on their products. Please note the following regarding this; Lifetime warranties are with the manufacturer not the supplier. They refer to the lifetime of the product and this is dependant on the circumstances of which it has been used, not the lifetime of the person who bought the product! For example if you bought a waterproof jacket and used it everyday all day as a mountain guide the lifetime of the product may be 6 months, but if you only used it once a month for a few years, this may also be deemed as the lifetime of the product. This is at the discretion of the manufacturer. However, if you need to use this warranty Walk and Travel are more than happy to deal with manufacturer of your behalf. Please contact info@walkandtravel.com if you have any questions regarding this.

Your statutory rights are not effect by this.

Returns Postage

Walk and Travel recommend that any products you return to us, either faulty or under our ‘Be Delighted’ policy is sent by special or recorded delivery. Walk and Travel will refund the postage cost on faulty products where postage costs can be clearly identified. We recommend you insure returned items as Walk and Travel are not responsible for the items until they are received by us. We do not refund your postage costs if you return items to us under our ‘Be Delighted’ returns policy.

Returns Address

Returns Department
Walk and Travel Ltd
16 Fenhurst Close
Horsham
West Sussex
RH12 1UX

Products and Content

Please note that colour accuracy is dependant on what a web site allows. Some of the information in this website may contain inaccuracies and typography errors; these will be amended as soon as they are picked up. This information may also go out of date from time to time. We do not accept any responsibility for keeping this information up to date or accept any liability for not keeping it up to date.

Privacy and Security Policy

Walk and Travel is committed to protecting your privacy. All personal information is treated in utmost confidence and in line with the Data Protection Act. We will not pass your details onto any other person.

Feedback and Complaints

If you have any feedback, stories, interesting thoughts or (hopefully not) a complaint, please either email info@walkandtravel.com or write to Walk and Travel Ltd, 28 Somergate, Horsham, West Sussex, RH12 1UJ.

Copyright

Unless otherwise specified the copyright of content of all the pages in the website www.walkandtravel.com is owned or licensed by Walk and Travel Ltd.

Safety Warnings

Walking, Travelling and other outdoor pursuits can be hazardous. Walk and Travel recommend that you are fully trained and properly equipped in the activity that you are doing. Please ensure that you are properly trained in the equipment you are using. Once purchased the equipment, clothing and accessories should only be used in accordance with the manufacturer’s instructions and should be inspected regularly and maintained in accordance with the manufacturers instructions. Walk and Travel further recommend that you seek the services of a suitably qualified instructor for any activities that you carry out.

Walk and Travel Ltd will try their utmost to ensure that this website is free from virus or other malicious coding, however we cannot guarantee this. This will also include emails and any other electronic communication from Walk and Travel Ltd. Walk and Travel Ltd excludes all liability from any illegality arising from an error, omission, inaccuracy, tips or advice offered in material created and submitted by a third party on this website. The website has links to other websites that are out of the control of Walk and Travel and therefore not responsible for the content of the website links.

Company Details

The registered address of Walk and Travel Ltd is:

16 Fenhurst Close
Horsham
West Sussex
RH12 1UX

Walk and Travel Ltd is a Limited Company registered in the UK. The registration number is: 05524974

Walk and Travel Ltd is registered for VAT. The VAT registration number is: 862913508